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A DfE Service Manual and its content is intended for internal use by the DfE service community.

Manual TRA record identification

Manual validation of TRN required

PersonManage CPDTRA APITRA ZendeskTRA support operatorDQTloop[Every 24hrs]Completes with unvalidated detailsmakes request for manual Validation with detailscreates ticketchecks for ticketsmanually searches DQTadds correct TRN to ticketpoll for responsecheck for ticket updatereturn TRN or failure notereturn TRN or failure noteupdate recordPersonManage CPDTRA APITRA ZendeskTRA support operatorDQT

Manual check of TRA record alert for barring required

PersonManage CPDTRA APITRA ZendeskTRA support operatorDQTloop[Every 24hrs]Completes with unvalidated detailsmakes request for confirmation of being barredcreates ticketchecks for ticketsmanually searches DQTadds is barred outcomepoll for responsecheck for ticket updatereturn is barred outcomereturn is barred outcomeupdate recordPersonManage CPDTRA APITRA ZendeskTRA support operatorDQT