Skip to main content

A DfE Service Manual and its content is intended for internal use by the DfE service community.

Support request - Challenge a partnership after the deadline

Information required

  • School URN
  • School name
  • Lead provider name
  • Reason for partnership challenge

Steps

  • Log in to cloudfoundry CLI and target production space:
cf target -o dfe -s early-careers-framework-prod
  • SSH into the production instance:
cf ssh ecf-production
  • Open a rails console:
cd /app && /usr/local/bin/bundle exec rails console
  • Check the name and URN of the school match (substituting for the provided urn):
school = School.find_by(urn: "<provided_urn>")
school.name

NOTE Stop if the name does not match the provided name, and report to the person who raised the ticket

  • Find the partnership that needs to be challenged:
partnership = Partnership.unchallenged.find_by(school: school, cohort: Cohort.current)
  • Check the lead provider name matches the provided name:
partnership.lead_provider.name

NOTE Stop if the name does not match the provided name, and report to the person who raised the ticket

  • Mark the partnership as challenged, providing the appropriate reason:
partnership.challenge!(<reason>)
partnership.event_logs.create!(event: :challenged, data: { reason: <reason> })

where <reason> is one of :another_provider, :not_confirmed, :do_not_recognise, :no_ects, or :mistake

  • run exit to exit the console
  • run exit to close the SSH session
  • inform the support contact on the ticket that the request is complete