Skip to main content

A DfE Service Manual and its content is intended for internal use by the DfE service community.

GOV UK Notify

Description

A part of the Common Platform provided by GDS, Notify is a service which can send emails, SMS or postal letters all with the same service.

It enforces the standard GOV UK Email style and formatting but allows the creation and storage of templates to reuse with your communications.

For more details see the service features

Contacts

Method Link
Web https://www.notifications.service.gov.uk/support
Slack https://app.slack.com/client/T04V6EBTR/C0E1ADVPC

Integration Architecture

fig 2: integration diagram

Capacity Planning

SLA measurement
Expected Load Avg n Emails per day/month, n SMS per day/month
Expected Load Max n Emails per day/month, n SMS per day/month

Support Model

SLA 24-hour online support
Triage / Escalation Model

Office hours
9:30am to 5:30pm, Monday to Friday.

Problems reported in office hours can expect reply within one working day.

Out-of-hours
Outside office hours;

  • Emergencies can expect reply within 30 minutes and updates every hour until the problem’s fixed.
  • None emergencies can expect reply within one working day.
  • A problem is only classed as an emergency if you have a live service and:
    • nobody on your team can sign in
    • a ‘technical difficulties’ error appears when you try to upload a file
    • a 500 response code appears when you try to send messages using the API

DevOps Contacts

Reports Usage
Monitoring https://status.notifications.service.gov.uk
Logs Logs
Change log https://www.notifications.service.gov.uk/features/roadmap
Incident management https://www.notifications.service.gov.uk/support

Licenses

N/A

Pricing

Notification Type Free Allowance Additional (Max Price)
Email Unlimited N/A
SMS Text Message 250,000 (per registered service) 1.58 pence (plus VAT)
Postal Letter N/A 89p + VAT (First Class)
£1.21 + VAT (International)

For more detailed information please see the service pricing

Run Books

  • Getting Access
  • Adding a new team member to a service
  • Manually sending emails to a mailing list
  • Rotating API Access keys

Common / Known Issues

Issue Response

Scheduled / Regular Tasks

Manual / Automated Performed By Task Summary